Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you contact us through our website, including:

• Your first and last name
• Your phone number and email address
• The type of service you are inquiring about
• Your preferred office location
• Any information you include in your message to us

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through standard web analytics tools and is used only to improve our website's performance and user experience.

2. How We Use Your Information

We use the information you provide solely to respond to your inquiry and provide information about our care services. Specifically, we use your information to:

• Respond to your questions about hospice care, home health, assisted living, or cancer care
• Connect you with the appropriate member of our care team
• Verify insurance coverage at your request
• Schedule consultations or in-home assessments if you request them
• Follow up on previous conversations or care inquiries

We do not use your information for marketing purposes without your explicit consent, and we do not sell, rent, or trade your personal information to any third party under any circumstances.

3. California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), including:

• The right to know, You may request information about the personal data we have collected about you and how it has been used or shared.
• The right to delete, You may request that we delete personal information we have collected from you, subject to certain exceptions.
• The right to opt out, You have the right to opt out of the sale of your personal information. Aasta Health does not sell personal information.
• The right to non-discrimination, We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at (818) 701-0701 or send a written request to our main office.

4. How We Protect Your Information

We take the protection of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Access to personal information is limited to employees and contractors who need it to respond to your inquiry or provide care services.

Please note that no method of transmission over the internet is 100% secure. While we take every reasonable precaution to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device that help us understand how visitors use our website. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.

We may use Google Analytics or similar services to analyze website traffic patterns. These services may collect information about your use of our website, but this information is aggregated and does not identify you personally.

6. Third-Party Links

Our website may contain links to third-party websites, including insurance providers, Medicare resources, and community organizations. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

9. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us:

• Phone: (818) 701-0701
• Simi Valley: (805) 823-4136
• Bakersfield: (661) 523-3686
• Northridge: (818) 701-7200
• Website: aastahealthcare.com/contact-us